Policies and Reports
Audience and Consumer Affairs Statistics
The statistics below are published in the quarterly Public Report on Audience Comments and Complaints.
Summary 2007 2006 2005 2004 2003 Complaint: 18,090 19,153 12,886 13,534 12,592 Appreciation / Request / Suggestion: 28,610 26,252 22,011 11,935 12,490 Other: 2,346 3,700 2,062 1,270 719 Contacts Finalised: 49,046 49,105 36,959 26,739 25,801 How was the ABC contacted: Other: 97 47 65 - - Email: 45,584 45,997 33,447 21,518 20,381 Letter: 3,365 2,682 3,447 5,221 5,420 Outcome of Complaints: Upheld: 581 478 607 381 605 Percentage of Complaints Finalised: 3.2% 2.50% 4.71% 2.82% 4.80% Complaints statistics are also published in the ABC Annual Report
Reports on Complaints:
- Upheld complaints
- Public Report on Audience Comments and Complaints
- Reviews by ABC Complaints Review Executive
- Independent Complaints Review Panel Findings
Read about how the ABC operates:
